Conduct Risk 2015: Governance, Mitigation and Industry Good Practice

London 21 & 22 October 2015

About the Course

Operational Risk and Regulation are hosting a two day course on conduct risk which will provide delegates with guidance on the key considerations in conduct risk management. Day one will be delivered by experienced practitioner Peter Haines (Conduct Risk Manager, RBS) and will provide delegates with a solid understanding of the matters at hand from a practitioner's perspective. The second day of the course will feature a range of talks from a number of industry professionals , from varying backgrounds, and will provide attendees with views from across the industry.

Learning Outcomes:

  • Ability to identify the drivers of conduct risk
  • Understanding of how to go about setting a risk appetite for conduct risk
  • Knowledge of the metrics which can be used to measure conduct risk
  • Insight on how to quantify reputational risk
  • Appreciation of the links between conduct risk, reputational risk and business planning
  • Understanding of how to positively influence risk culture, and the benefits of doing so


  • Peter Haines, Conduct Risk Progamme Manager, Conduct Framework, Corporate and Institutional Banking, RBS
  • Paul Gill, Director of Enterprise Risk, METRO BANK
  • Marilouise Hughes, Head of Conduct Risk, APAC, UBS
  • Peter Mitic, Head of Operational Risk Methodology UK, SANTANDER UK
  • Paul Brady, Solicitor, Manager of Market Conduct, LLOYD'S OF LONDON
  • Patricia Jackson, Executive Director, Risk, ERNST & YOUNG
  • Mikhail Murday, Senior Consultand, EVERSHEDS


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