Course Agenda

Agenda

Day 1 - Wednesday 12 September

08:30

Registration and refreshments

09:00

Conduct Risk: Overview, timelines & SMR

  • What is risk culture and why is it important?
  • How does conduct risk sit within an overarching risk framework?
  • Conduct risk timeline - FCA rules & requirements
  • The SM & CR
    • SMR 
    • Certification regime
    • Conduct rules
  • Moving from compliance to competitive advantage

Speaker: Paul Butler Managing Consultant, Catalyst Development

10:30

Morning break

11:00

Creating a sound conduct risk programme

  • Conduct risk appetite & drivers
  • Highly visible CEO engagement 
  • Clear ownership and responsibility for the programme implementation
  • Embedding conduct into processes of the product value chain
  • Designing an internal audit and monitoring process to produce active engagement
  • Setting timelines and responsibilities 

Speaker: Victoria Wickens, Head of Compliance Advice, Firm & Culture, Nationwide Building Society

12:30

Lunch

13:30

Scope and driving forces

  • Differentiating conduct risk from culture, ethics and compliance
  • Comparing conduct risk with other risk types (operational, credit, market)
  • Strategy: ethical culture, business model and ownership 
  • The language of practices that encourage and erode ethical work cultures
  • Initiatives to reform culture within the financial services sector
  • Tailoring according to; size, business model & geographic reach 
  • Operating model change and how to ensure an effective change management process

Speaker: Sam Lee, Head of Op Risk, EMEA, Sumitomo Misui

15:00

Afternoon break

15:30

Market conduct risk

  • Background to market conduct risk
  • Drivers
  • Examples
  • Industry response
  • Enhancements to control environment
  • Measuring market conduct effectiveness

17:00

End of day one

Day 2 - Thursday 13 September

08:30

Refreshments

09:00

Risk culture and behaviours

  • Developments in the supervision of behaviour & culture
  • Dutch model
    • Decision making
    • Group dynamics
    • Change management programme
    • Communication

10:30

Morning break

11:00

HR Process as agents of cultural identification

  • Talent management – how to hire those who practice good conduct 
  • Flexible rigor 
  • Diversity and reputational risk
  • Remuneration
  • Performance management
  • Speak up/ whistleblowing conduct culture
  • How can training be embedded in the organisations culture to enhance good conduct?
  • Conflicts of interest, supervision, incentivisation and reward, communication and training

Speakers: Derek Hammond, Head of Culture and Conduct UK, Societe Generale

                  Emma Steck, Chief Operating Officer, Human Resources, Societe Generale

12:30

Lunch

13:30

AML & KYC

  • Overview of current regulations for financial crime; HMRC, ESA’s, FCA – how does this relate to conduct & compliance?
  • Assessing the risks your business may face and mitigating these; identify, understand & monitor your customers
  • Risk assessments
  • Anti-competitive behaviour
  • Culture that addresses different AML and anti-corruption worldwide rules

15:00

Afternoon break

15:30

The impact of technology on Conduct Risk 

  • Regulators' approach to technology and innovation 
  • The evolving customer experience
  • Increased conduct risks - from data security to cyber resilience
  • RegTech and opportunities to manage conduct risk 
  • Horizon scanning and industry next steps 

Speaker: Stacey English, Head of Regulatory Intelligence, Thomson Reuters

17:00

End of course